Canada is in competition with other major countries of immigration, not only for labour migrants, but also for permanent residents. Creating more ‘user-friendly’ services for immigrants requires reflection on the standards behind these concepts and their application in immigration and citizenship procedures. The Migration Policy Group provides an overview and identify best practices in terms of client-service policies in immigration, residence, and citizenship procedures. This research brief provides an overview and selection of best practices of policies in developed countries of immigration that provide high standards of service for immigrant clients. This brief draws on MPG’s extensive datasets that allow for a systemic comparison of various policy elements related to service standards. These research results were presented in a full power-point presentation on the 6th of November at the 2014 International Metropolis conference in CIC-organised workshop 313, entitled “Opening the processing black-box: from Migrant to Client.”
